By contacting us, using our services, or visiting our website (our 'site' (www.mhhinternational.com)), you are accepting and consenting to the practices described in this policy, unless you inform us otherwise and we agree in writing to a variation of the Policy.
Who This Policy Applies To
This policy applies to both Service Users and www.mhhinternational.com Web Users except as otherwise stated for interpretation, the following words have the following meanings:
- Web Users - anyone visiting our site.
- Service Users - any recipient of our services, whether it be directly provided by us or indirectly through a third-party associate.
- Services - any assistance we provide to you, including but not limited to; programming; advice and information etc.
Information We Collect From You
Note that calls may be recorded for training and quality purposes. We may collect and process the following data about you: You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you contact us. The information you give us may include your name, address, e-mail address and phone number, employer, financial information. In connection with GDPR, all our newsletters are 'opt in', we do not automatically opt in individuals.
Information We Collect About You
We collect the following information for Web Users and Service Users:
Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Please Note - This information is generic and not specifically linked to any individuals to comply with GDPR practices.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. Please Note - This information is generic and not specifically linked to any individuals to comply with GDPR practices.
For Service Users only, we may also collect:
name, salutation, gender;
job title, role, residential or office address;
company details, company number, VAT number;
contact details (including, but not limited to, telephone number; email address; social media handle; etc.).
Information We Receive From Other Sources
For Web Users and Service Users - We also work with third parties (including, for example, business partners, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them. The information we receive from these third parties will be information that they have collected from you. For Service Users only - We may receive information about you from third parties. When that data is collected from you, you should be informed by those third parties at that stage that it may be shared internally by us and combined with data collected from multiple sources.
Uses Made Of The Information
We use information held about you in the following ways:
* to notify you about changes to our service; and
* to ensure that content from our site is presented in the most effective manner for you and for your device; Where you have indicated to us that you are happy for us to do so, we may also use this information:
* to provide you with information about other services we offer that are similar to those that you have already enquired about or receive from us;
Information We Collect About You
* to administer our services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
* to improve our site to ensure that content is presented in the most effective manner for you and for your device;
* to allow you to participate in interactive features of our services, when you choose to do so;
* as part of our efforts to keep our services, site and premises safe and secure;
* to measure or understand the effectiveness of our service.
Information We Receive From Other Sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of Your Information
You agree that we can share your personal information with:
For Service Users only - our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the Data Protection Act 1998 and the General Data Protection Regulation ((EU) 2016/679); and
For Web Users only - analytics and search engine providers that assist us in the improvement and optimisation of our site.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
For Service Users only - to provide our Services.
Anonymous Disclosure of Information
We may share information in fully anonymised form with the following
* Google Limited;
* Hubspot Ltd.
* Microsoft Ltd.
Please rest assured this type of sharing of data will only be in anonymised format and you will not be identifiable from the collated data we disclose.
Where We Store Your Personal Data
All information you provide to us is stored on our secure servers or on secure servers operated by a third party.
Unfortunately, the transmission of data and information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will ask for your permission before collecting your data if we intend to use your data for such purposes (in line with GDPR) or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not ticking certain boxes on the forms we use to collect your data. If you have given us permission to disclose information about you to a third party, you may revoke that permission at any time by contacting us.
You have the right to request any of the following; we ask that you send such requests to our contact details as listed above:
Right to Access - to access all the data we hold about you;
Right to Erasure - that we erase all data we hold about you, if the data is no longer being used for the purposes you have consented to or if you revoke your consent as above.
Right to Data Portability - to easily copy or transfer the data we hold about you from us to another service provider.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will not store your data for any longer than is necessary.
For Service Users only - If you are a user of our services (vehicle sales customer, vehicle parts or accessories, warranty registrations), then your information will be held for as long as you continue to use our services.
If you cease to use our services, within a reasonable time your personal data will be anonymised for statistical purposes and then archived.
Right to object
You have the legal right to object, on grounds relating to your particular personal situation, at any time to processing of your personal data. Furthermore, you have the right to object at any time to our processing of your personal data for direct marketing purposes or to profiling. You can do this by either opting out by using the option we provide in the relevant direct marketing message (e.g. an email newsletter), or by sending an email to email@example.com or writing to:
MHH International Ltd
86.7, Dunsfold Park,
Tel: +44 (0)1483 275 756